RETURNS + REFUNDS

Who you are buying from

DOOM Sports is a trading name of Sapper International Ltd, registered in England and Wales, company no. 11696589. Registered office: 12 12 Oldbury Road, Rowley Regis, Rowley Regis, West Midlands, United Kingdom, B65 0JN. Email: info@doomsports.com.

Your 14-day cancellation right

For eligible UK consumer online purchases, you can cancel without giving a reason within 14 days after delivery. The period starts the day after you receive the goods; where one order arrives in separate deliveries, it starts after the last item arrives. Tell us clearly by email or post that you wish to cancel. You can also cancel before dispatch. You do not need our approval to exercise this right.

After telling us, send the goods back within a further 14 days. You may inspect and try the goods as you would in a shop. We may deduct for loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning; this is not an administration fee. Please include packaging and accessories where possible. Original packaging and an unused condition are not blanket conditions of your statutory cancellation right.

Our additional 30-day return offer

In addition to your legal rights, we accept change-of-mind requests made within 30 days of delivery for standard products that are unused, unwashed and resalable, with their original packaging, labels and accessories. Return these within 14 days of your request. These extra conditions apply to this voluntary offer, not to a statutory cancellation or a faulty-goods claim.

Return arrangements and costs

Email us with your order number and the items you are returning so we can provide the correct parcel destination. You do not have to give a reason for a statutory cancellation. The registered office above is available for written cancellation notices; please obtain parcel instructions before posting equipment there.

You pay the direct cost of a change-of-mind return unless we agree otherwise. We cover reasonable return costs for goods that are faulty, damaged, incorrect or not as described. Keep proof of posting; tracked delivery is recommended.

Refunds

For a statutory cancellation, we refund using the original payment method, without a refund fee, within 14 days of receiving the goods or evidence that you sent them back, whichever is earlier. If the goods have not been dispatched, we refund within 14 days of your cancellation notice.

When you cancel the whole order, we also refund the cost of the least expensive standard outbound delivery offered. The extra cost of a premium delivery service is not refunded. Any lawful reduction for excessive handling will be explained. Refunds under our additional 30-day offer are processed within 14 days of receiving the return.

Faulty, damaged or misdescribed goods

You have rights under the Consumer Rights Act 2015. These usually include a 30-day short-term right to reject faulty or misdescribed goods. After that, repair or replacement may be the first remedy, with a price reduction or final rejection available where the statutory conditions are met. Contact us with proof of purchase and details of the problem; photos can help but are not a blanket condition for using your rights.

The 30-day voluntary return window does not limit a faulty-goods claim. Sale items have the same statutory rights as full-price items. We will explain the proposed remedy and arrange reasonable return costs where required.

Cancellation exceptions

The change-of-mind cancellation right can be excluded for goods genuinely made to your specifications or clearly personalised, and for genuinely sealed goods unsuitable for return for health or hygiene reasons after unsealing. Any applicable restriction must be explained before purchase. A standard product on back order or made from a normal catalogue specification is not automatically personalised. We do not apply a blanket hygiene exclusion to all gloves or training equipment. Faulty or misdescribed goods retain their statutory remedies.

Exchanges and back orders

Exchanges depend on stock. Contact us about the replacement you want; we will explain any price difference before arranging it. For a back order, check the agreed delivery estimate. Goods must normally be delivered within 30 days unless another period has been agreed. Contact us if a promised delivery date is missed.

Optional cancellation form

You can copy the following into an email or letter, or send any other clear cancellation statement:

To: Sapper International Ltd, trading as DOOM Sports, at the registered office above or info@doomsports.com.
I give notice that I cancel my contract for the following goods: [items].
Order number: [number]. Ordered on: [date]. Received on: [date].
Name: [your name]. Address: [your address]. Date: [date].
Signature: [only if sending this notice on paper].

This policy explains UK consumer purchases. Nothing here removes or restricts rights that apply by law. For help, contact the DOOM team.